Website Fulfillment Policy

Effective Date: [10/1/2024]

Welcome to Boss Marketing, where we provide high-quality digital marketing services tailored to meet your business needs. This Fulfillment Policy outlines the process for delivering our services, ensuring transparency, and adhering to industry standards, including Stripe's guidelines.

1. Service Description

At Boss Marketing, we offer a variety of digital marketing services, including but not limited to:

  • Search Engine Optimization (SEO)
  • Pay-Per-Click (PPC) Campaign Management
  • Social Media Marketing
  • Content Creation & Strategy
  • Website Development and Optimization
  • Email Marketing Campaigns
  • Analytics & Reporting

Each service is clearly described on our website, and pricing details for each package or service are available before purchase. If you have any questions about the services offered, feel free to contact us before making a purchase.

2. Payment Terms

Payments for all services are processed securely through Stripe. Before the start of any service, clients are required to make an upfront payment, either in full or through a customized payment plan as outlined in the service agreement. Invoices will be sent electronically, and payment confirmation will be provided via email.

We accept major credit cards and debit cards. All transactions are conducted over secure, SSL-encrypted connections, ensuring that your payment details remain confidential and secure.

3. Fulfillment Timeline

Once payment has been received and confirmed, the delivery of services will commence based on the project’s scope and timeline, which will be agreed upon by both parties before the transaction.

  • Initial Consultations: Scheduled within 2-5 business days after payment confirmation.
  • Campaign Services (e.g., SEO, PPC): Services will begin within 5-10 business days after the initial consultation and necessary onboarding steps are completed.
  • Website Development/Design: Depending on the complexity of the project, design and development timelines range from 10 to 45 business days. Specific timelines will be discussed and outlined in the service contract.

All service delivery times are estimates and may vary depending on the scope of work. Delays will be communicated promptly to the client.

4. Communication & Reporting

For ongoing services like digital marketing campaigns, clients will receive regular reports detailing performance metrics, insights, and campaign adjustments. Reporting frequency will be agreed upon at the start of the engagement, typically ranging from weekly to monthly updates.

All communication will be conducted via email or through the designated project management platform (if applicable).

5. Service Revisions and Adjustments

We offer revisions based on the specific service package you select:

  • Marketing Campaigns: You are entitled to [Insert Number] revisions during the campaign duration, as specified in your service agreement.
  • Website Development: Revisions are included at various stages of the development process, as outlined in your project agreement. Once the final product is delivered, additional revisions may incur extra fees.

All revision requests must be submitted in writing within [Insert Time Period] after service delivery.

6. Refund and Cancellation Policy

We are committed to client satisfaction. However, due to the nature of digital marketing services, we have the following refund and cancellation terms:

  • Cancellations: Clients may cancel services within 7 days of purchase for a full refund if no work has commenced. After that period, refunds will be prorated based on the amount of work already completed.
  • No Refunds for Completed Services: Once a service (e.g., SEO audit, website design, or digital marketing campaign setup) has been delivered and completed, no refunds will be issued.

For ongoing services, clients can cancel with 30 days' notice. Services provided during that 30-day period will be billed at the standard rate.

7. Delivery Methods

Our services are digital and delivered either via email, through online platforms, or direct access to websites or digital accounts. No physical products will be shipped. Clients will receive all deliverables electronically through a secure method agreed upon during the onboarding process.

  • Reports and Documents: Sent via email in PDF or Excel format, depending on the service.
  • Website Assets: Delivered via secure file sharing or direct integration with the client’s hosting platform.

8. Client Responsibilities

To ensure timely fulfillment of services, clients are expected to provide:

  • Clear project requirements and goals.
  • Necessary access to digital accounts or platforms (e.g., Google Analytics, social media accounts, website back-end).
  • Timely feedback and approval during key project milestones.

Failure to provide required information or access may delay the fulfillment of services. We will not be responsible for delays caused by incomplete or late client submissions.

9. Contact Information

For any questions regarding your order, service timeline, or this Fulfillment Policy, please contact us at:

  • Email: info@bossmarketinginc.com
  • Phone: 786-600-5633
  • Business Hours: Monday to Friday, 9am-5pm

We strive to respond to all inquiries within 24-48 hours.

By using our services, you agree to the terms outlined in this Fulfillment Policy.

Boss Marketing reserves the right to update or modify this policy at any time, and such changes will be effective upon posting. Please review this policy periodically for any updates.

This fulfillment policy meets Stripe's guidelines by providing clear information on service descriptions, timelines, payment methods, and refund policies. Make sure to adjust the specific service details, timelines, and contact information to match your company’s practices.